Customer Success Manager
Basic salary $40,000 - $65,000, plus commission
Scottsdale (Flexible remote working available)

We are looking for Customer Success Manager's to join our Scottsdale office. We are a friendly department that offers a structured career path and a team who celebrates success.

A little about the role, you will be;

  • Building and maintaining client relationships
  • Providing support and assistance throughout the contract lifetime
  • Identifying further use cases to increase value and liaise regularly to develop strategies
  • Contributing to revenue growth by upselling/uplifting client contracts
  • Hosting online meetings with various stakeholders to review the progress of their desired outcomes
  • Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required
  • Negotiating contract renewals and expansion proposals
  • Working towards weekly KPI’s and monthly targets; both individually and as a team.

A little about you:

  • Sales/Account Management or Customer Success background
  • Experience in using CRM systems
  • Previous experience with interacting with Director Level individuals
  • Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
  • Great Communications skills
  • Strategic thinker with problems solving skills
  • Strong negotiating skills
  • Previously worked towards targets and KPI’s

Why Lead Forensics?

  • Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program
  • Take some time out with our PTO policy; 9 public holidays, 20 PTO days and your birthday off as standard (it’s the most important day of the year!)
  • Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events
  • When we are all in the office come join our; Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.
  • We also have a great open space with lots of games in the office and breakout area including basketball, pitch & putt, a snooker table and much more!