MidMarket Customer Success Manager
$Competitive base salary plus commission
Atlanta (remote working available)

The Mid-Market Customer Success Team are a vital function of the business that is growing fast, working closely with our customers, post-sale and throughout the lifetime of their contract, to ensure they see success and value from our software. We are a retention first organisation, so our Customer Success Managers are passionate about supporting our clients to get the best results from the use of our product.

A little about the role, you will be;

  • Supporting and providing care to a small pool of customers
  • Onboarding customers following a handover from our sales team
  • Building and maintaining client relationships to understand their business and how our product can support them
  • Providing support and assistance throughout the contract lifetime
  • Identifying further use cases to increase value and liaise regularly to develop strategies
  • Contributing to revenue growth by upselling/uplifting client contracts
  • Hosting online meetings with various stakeholders to review the progress of their desired outcomes
  • Identifying, qualify, and resolve customer issues including working with internal departments, (Support/Product) if required
  • Negotiating contract renewals and expansion proposals
  • Working towards weekly KPI’s and monthly targets; both individually and as a team.

A little about you:

  • Account Management or Customer Success background
  • Experience in using a CRM systems
  • Previous experience with interacting with Director Level individuals
  • Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
  • Great Communications skills
  • Strategic thinker with problems solving skills
  • Strong negotiating skills
  • Previously worked towards targets and KPI’s

Why Lead Forensics?

  • Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program
  • Take some time out with our PTO policy; 9 public holidays, 20 PTO days and your birthday off as standard (it’s the most important day of the year!)
  • Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events
  • When we are all in the office come join our; Social team nights out including; Andretti’s Go Karting, Braves games, Hawks games, Atlanta United, etc.
  • We also have a great open space with lots of games in the office and breakout area including basketball, pitch & putt, a snooker table and much more!

What happens next?

Simply apply and someone from our recruitment team will be in touch, if you have any questions please contact the team.